Terms of Service
Last updated September 01, 2020
This Privacy Notice for Global Concierge INC. (doing business as GLOCONLIVE) (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
- Visit our website at https://gloconlive.com, or any website of ours that links to this Privacy Notice
- Download and use our mobile application (GLOCON Live), our Facebook application (GLOCON Live), or any other application of ours that links to this Privacy Notice
- Use GloconLive. A portal or gateway between sellers/brands and shoppers that offers shopping in a live real-time via video call setting. Shopper pings the location of choice to shop and someone inside that store or location will be able to personal shop for the caller with a tablet, phone or laptop. Staff can display products live throughout store location and assist caller in purchasing the desired item. Item is then shipped to shopper or shopper can pick up in store.
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at admin@gloconlive.com.
Summary of Key Points
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics below.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process your information only when we have a valid legal reason to do so.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Table of Contents
- What Information Do We Collect?
- How Do We Process Your Information?
- When and With Whom Do We Share Your Personal Information?
- What Is Our Stance on Third-Party Websites?
- How Do We Handle Your Social Logins?
- How Long Do We Keep Your Information?
- How Do We Keep Your Information Safe?
- Do We Collect Information From Minors?
- What Are Your Privacy Rights?
- Controls for Do-Not-Track Features
- Do United States Residents Have Specific Privacy Rights?
- Do We Make Updates to This Notice?
- How Can You Contact Us About This Notice?
- How Can You Review, Update, or Delete the Data We Collect From You?
1. What Information Do We Collect?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information we collect may include:
- names
- phone numbers
- email addresses
- mailing addresses
- usernames
- passwords
- debit/credit card numbers
- billing addresses
- job titles
- contact preferences
- contact or authentication data
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you choose to make purchases. All payment data is handled and stored by Stripe. Their privacy notice is available at https://stripe.com/legal/privacy-center.
Social Media Login Data. We may provide you with the option to register using your existing social media account details. If you choose to register this way, we will collect certain profile information from the social media provider.
Application Data. If you use our application(s), we also may collect geolocation information, mobile device access (camera, calendar, contacts, microphone, etc.), mobile device data, and push notification preferences.
Information automatically collected
In Short: Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect log and usage data, device data, and location data when you visit, use, or navigate the Services. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics.
Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
2. How Do We Process Your Information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
- To facilitate account creation and authentication and otherwise manage user accounts.
- To deliver and facilitate delivery of services to the user.
- To respond to user inquiries and offer support.
- To send administrative information about products, services, and changes to our terms.
- To enable user-to-user communications.
- To request feedback.
- To send marketing and promotional communications in accordance with your preferences.
- To deliver targeted advertising.
- To protect our Services, including fraud monitoring and prevention.
- To evaluate and improve our Services, products, marketing, and your experience.
- To identify usage trends.
- To determine the effectiveness of our marketing and promotional campaigns.
- To comply with our legal obligations.
3. When and With Whom Do We Share Your Personal Information?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
- Business Transfers. We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition.
- Affiliates. We may share your information with our affiliates, who must honor this Privacy Notice.
- Offer Wall. Our application(s) may display a third-party hosted offer wall.
4. What Is Our Stance on Third-Party Websites?
In Short: We are not responsible for the safety of any information that you share with third parties.
The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties not affiliated with us. We do not make any guarantees and will not be liable for any loss or damage caused by use of such third-party websites. Any data collected by third parties is not covered by this Privacy Notice.
5. How Do We Handle Your Social Logins?
In Short: If you choose to register or log in using a social media account, we may have access to certain information about you.
Where you choose to register or log in using your third-party social media account details, we will receive certain profile information from your social media provider, often including your name, email address, friends list, and profile picture. We will use the information only for the purposes described in this Privacy Notice.
6. How Long Do We Keep Your Information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if not possible, we will securely store and isolate it from any further processing until deletion is possible.
7. How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk.
8. Do We Collect Information From Minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If you become aware of any data we may have collected from children under age 18, please contact us at admin@gloconlive.com.
9. What Are Your Privacy Rights?
In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
Withdrawing your consent: You can withdraw your consent at any time by contacting us using the contact details provided below.
Opting out of marketing and promotional communications: You can unsubscribe at any time by clicking on the unsubscribe link in our emails or by contacting us.
Account Information: Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.
10. Controls for Do-Not-Track Features
Most web browsers include a Do-Not-Track (“DNT”) feature. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized, so we do not currently respond to DNT browser signals. If a standard is adopted, we will inform you about that practice in a revised version of this Privacy Notice.
11. Do United States Residents Have Specific Privacy Rights?
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have specific rights regarding your personal information.
You have rights under certain US state data protection laws. These rights include:
- Right to know whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request the deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to non-discrimination for exercising your rights
- Right to opt out of the processing of your personal data for targeted advertising, sale, or profiling
How to Exercise Your Rights: Email us at admin@gloconlive.com or write to PO Box 534 Knightdale NC 27545.
California “Shine The Light” Law: California residents may request, once a year and free of charge, information about categories of personal information disclosed to third parties for direct marketing purposes.
12. Do We Make Updates to This Notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date. We encourage you to review this Privacy Notice frequently.
13. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may email us at admin@gloconlive.com or contact us by post at:
Global Concierge INC.PO BOX 534
Knightdale, NC 27545
United States
14. How Can You Review, Update, or Delete the Data We Collect From You?
Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect, details about how we have processed it, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.
